FAQs and User Documentation

Documentation for the latest version of Inofile Messenger software

Installation Guide - Installation Guide for Inofile Messenger™ - Version 5

Data Administrator Guide - Data Administrator Guide for Inofile Messenger 5.0.pdf

Frequently Asked Questions - FAQs

  1. Where can I make changes to the mapping of incoming messages?
    1. Changes can be made in the HL7toObjectMapping.xml file. For more information, refer to the HL7 to Object Mapping Files section of the Administration Guide for Inofile Messenger.
  2. Where can I make changes to the mapping of output messages?
    1. Changes can be made in the DocumentDeleted.xml and DocumentAdded.xml files. For more information, refer to the Inofile Messenger™ Output Details section of the Administration Guide for Inofile Messenger.
  3. How are the change and update messages handled?
    1. See the Inofile Messenger™ Output Details section of the Administration Guide for Inofile Messenger.
  4. What do I do when I receive Message Level (critical) error emails?
    1. Investigate the error by checking the Errors folder and the HL7 Log file. For more information, refer to the Inofile Messenger™ Errors section of the Administration Guide for Inofile Messenger.
  5. Why do I get Process Level error emails?
    1. These emails indicate that an error has occurred which can prevent performance of core functions of the Inofile Messenger™ Data Service. In these cases, the data service has been stopped. Investigation as to the error must be addressed in a timely manner. For more information, refer to the Inofile Messenger™ Errors section of the Administration Guide for Inofile Messenger.
  6. My patient does not appear in a query of Messenger.
    1. Check the following:
      1. Are messages building up in the IncomingMessages folder?
      2. Is the Inofile Messenger™ Data Service running?
      3. Is the Listener running to be able to accept incoming messages?
  7. When installing Messenger, the Review Your Settings screen does not display the settings.
    1. Click in the gray area of the screen where the vertical scroll would be. The settings will then display.
    2. Another way to display the settings is to click the Back button and then the Next button.
  8. Why did I receive a single message that my license check has failed?
    1. The most common cause for this issue is when there is loss of connectivity with the internet and the license check cannot be completed. A licensing failure message is then sent. License checks are performed every four hours. On the next license check, connectivity may have been restored and the license check was able to complete successfully. Review the service log (data folder > Configuration Files > Logs > Service) for the appropriate date and time to verify that there were no issues with the subsequent license check and that it was completed successfully.

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